The Rhea Label - Return & Store Credit Policy

We hope that you absolutely love every piece you purchase from The Rhea Label. However, if you do not love what you received - send it back! The Rhea Label gives you 7 days to be eligible for store credit. We do not issue refunds! 

Returns for Store Credit

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at therhealabel@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at therhealabel@gmail.com  

Items NOT Eligible for Return

Please note that Final Sale CANNOT be returned

• Items discounted by 30% or more
• All Sale or clearance items 
• Holiday collection items
• Athletic wear (leggings, biker shorts, shorts with liners, any item with a liner, athletic tanks, camisoles/bras)
• Bodysuits, swimwear, accessories, sweatshirts, graphic tees, and sweatshirts
• Any items marked Final Sale at checkout
  
  Due to hygiene and quality standards, any returned Final Sale item or if your purchase is returned after 14 days you will incur a 50% restocking fee deducted from your credit. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Please include your packing slip with your return. We kindly ask that all items be neatly wrapped or placed back into their original packaging. If a final sale item is sent back, the value of that item will be deducted from your store credit.

If you are returning shoes, they must be sent back in the original, undamaged shoe box. Shoes must be unworn. We will not accept any worn shoes by any circumstance. Please place the shoe box inside a polymailer or shipping box—do not ship the shoe box alone. If shoes are returned without proper packaging, a 20% restocking fee will be deducted from your store credit.

Please allow 3–4 business days for us to process your return once it has been received. Your store credit will be emailed to you as a digital gift card. Be sure to check your spam folder, as gift cards can sometimes get filtered there.

For any questions regarding returns, please contact us at therhealabel@gmail.com

Return Condition Guidelines

All returned items must be in new, unworn condition with:

• Original tags attached 
• No makeup, deodorant, or other stains
• No perfume, cigarette smell, or pet hair 
• Carefully folded and wrapped in protective material

No Order Cancellations

We want you to love every piece you order—but if something isn’t the perfect fit, no worries! We offer INSTANT exchanges.

To start an exchange, simply email us at therhealabel@gmail.com with your order number and the item you’d like to exchange. If the item you want is in stock, we’ll place it on hold for you and guide you through the next steps.

Your new order will be processed within 1–2 business days of your exchange request.

IMPORTANT: Please mail the item you're exchanging back unworn, with tags attached, and within 7 days of your exchange request.
If your original item is not received within 14 days, your card will be charged for the full amount of the new order.

Processing Time

Once we receive your return, please allow 5-7 business days  for processing. Your store credit will be emailed to you once your return is complete.

Damaged or incorrect Items

Please inspect your order upon arrival. If anything arrives damaged or incorrect, you must report it within 24 hours by emailing us at therhealabel@gmail.com.

If you have any questions please feel free to email therhealabel@gmail.com